VICTORIA – When a client calls ServiceMaster Restore of Victoria to help with restoring a building from fires and floods, the company arrives quickly, armed with skilled workers and core themes that truly sets their business apart.
Owners Peter Donaldson and Josh Day note they emphasize quality in their Project Managers and focus on a “Day 1” mentality. “Our project managers bring extensive experience and professional certifications, ensuring that quick response and thorough service begin the moment we get the call,” says Donaldson, the Senior Large Loss Project Manager, adding that the company has National Preferred Contractor Status as a preferred vendor for major insurers like BCAA, Wawanesa, The Co-operators, Northbridge and Intact Insurance—reflecting their consistent, high-quality performance and reliability.
Day, the General Manager, notes “Our motto is: ‘We Serve, We Care, We Do’, which guides how we treat our customers, partners, and each other every day. Our internal values are compassion, professionalism and integrity.”
They have a team culture that emphasizes a supportive, collaborative culture, and Day adds: “Everyone on our team shows up ready to serve our clients with empathy, expertise, and the same level of care we would extend to our own families.”
Josh Day, co-owner of ServiceMaster Restore of Victoria
ServiceMaster Restore believes in Continuing Education (CE), and Donaldson points out “we are industry leaders in providing CE courses for insurance professionals, helping them meet their annual credit requirements and stay abreast of best practices in restoration and disaster recovery.”
They also have a commitment to innovative training and certification.
“We have extensive training in salvage, drying techniques, and hold IICRC (Institute of Inspection, Cleaning and Restoration Certification) credentials—ensuring we use the latest methods to minimize losses and restore properties effectively,” states Day.
Based in Victoria, the firm serves the area up to Nanaimo and across the Gulf Islands, and has been an established presence in the region for over 30 years.
Peter Donaldson is a co-owner of ServiceMaster Restore of Victoria
Operations Manager Brayden Everton points out the company has also done jobs off the West Coast and the north tip of Vancouver Island past Port Hardy, “Anywhere on the west coast of Canada, as far as needed,” he says, adding their resume includes a mold abatement job on a health centre in Klemtu, where they had to barge equipment and supplies in and out, and charter flights for staff.
They are also currently working on a lighthouse off the west coast on Bamfield, that suffered a fire, with access only by helicopter.
“We handle some of the largest losses in the industry, from over the six figure mark to $3 million,” Everton says. “We’ve developed strong relationships in remote areas, enabling us to mobilize teams and resources efficiently. This capability is especially critical when disasters strike isolated communities or properties.”
Head office is at 1075 Henry Eng Place in Langford, and they have 40 employee and administration staff, and 28 vehicles on the road.
ServiceMaster Restore’s growth has been both steady and strategic.
“With natural disasters unfortunately becoming more frequent and severe, the demand for reliable restoration services continues to rise,” Donaldson observes. “We’ve experienced organic growth year over year, but we manage it carefully to safeguard the well-being of our staff and maintain the high level of customer care that defines our brand.
“Our focus is on sustainable expansion—ensuring we have the right people, training, and resources in place to support our clients effectively,” he adds. “We’re scaling in line with natural disasters, which tends to increase every year due to more impact from weather. Flood damage is going up every year.”
Day credits the firm’s success due to their strong united team that work in tailored roles and offer career development.
“Above all, we believe in genuine care for our clients, guiding them through what can be some of the most stressful events in their lives,” he says. “Our training programs and service philosophy reflect our commitment to going the extra mile for every single customer.”
