Company Known For Going The Extra Mile For Customers
A Capital City Recycling truck on the job
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VICTORIA – Are your cans in good hands?
Rick Van and Ron Schwab, co-owners of Capital City Recycling, want to know.
“In 2009, the local waste company that I had been working for, for the previous 15 years, was sold and I decided to buy a small truck and started looking for residential and commercial customers to service” says Rick Van.
In 2015, with the advent of the CRD ban on food scraps, Rick quickly realized he needed some much-needed assistance and sought out Ron Schwab, previously of Ron’s Disposal Inc.
Having spent many years working with Ron, Rick knew that Ron had over 30 years of valuable experience and knowledge and would be a major force in taking CCR to the next level.
The first order of business was to update their fleet, in order, to become compliant with the ban on kitchen scraps imposed by the CRD and to order several thousand kitchen scraps containers to service their existing customer base.
Since then, they have added six more trucks and the containers to support those trucks in addition to employing a dozen of the most customer service-oriented employees available.
Brian Schwab with a Capital City Recycling truck
This level of customer service was left over from the days at Ron’s Disposal. Ron always insisted on it and they have adopted as part of CCR’s scope of work replacing (garbage can) lids, courteous drivers, clean trucks and uniformed drivers, “and we are adamant about having people work for us that have good attitudes,” says Rick Van.
Rick Van adds: “We get a lot of customers calling in and thanking us for the service we provide, and they often comment on the fact that our guys return the cans to the exact same position every time they drop them off, and return them to a safe location on windy days, when cans or lids can blow away.
From left: Ron Schwab, Nadine Leahy, Stephen Scott, Jamie Warkentine, Brian Schwab, Bob, Kristen Taylor and Rick Vander Beesen. In front are containers to show the sizes CCR works with: silver aluminum cans for typical residential garbage, with the other cans that can be tipped into the trucks: green for food waste and organics, black for garbage and the blue for recycling.
“Our team lays the cans on their sides or against a tree, so they do not blow away. We encourage them to go the extra mile,” he adds.
Besides garbage and recycling services, CCR offers lawn and garden waste removal, confidential document destruction and a mini-bin service, ideal for smaller household driveways.
The Rick and Ron partnership sees Ron handle the operations, while Rick looks after sales and marketing.
Rick and Ron are proud to note CCR is locally owned and operated business.
“We know most of our customers personally,” Ron says.
This content was sponsored by:
Silver: Houston Sign
Bronze: Denman Print Works, BMT Group, Seafirst Insurance
