From Hiring To Service Ethics, Aero Sets The Standard In Furnace, Duct And Chimney Cleaning
VICTORIA – Founded by Andrew Simpson in 2008, Aero Services started as a one-man service with a single vehicle. Over the next thirteen years, Aero grew to twelve employees and 8 service vehicles, branching out into wood stove installs, chimney system repairs, masonry chimney repairs, WETT Insurance Inspections and more. Andrew and company have earned a reputation for top-notch customer service and fair pricing over those years, earning a loyal customer base and new business along the way.
“You can train technicians how to do the job right, but customer service is a part of a person’s personality. We look for that when we’re hiring, explains Andrew. “Our pricing structure is also a key to our success. When I entered this industry most companies had “up sales”, tacking on extras such as vents or parts of the furnace once at your home. We have flat rates. One price for the whole house. The people we hire and the way we do things has allowed us to grow. Most other companies in town have started to follow suit. We’ve helped make the industry more upfront and fair.”
On their employees, Andrew is a strong supporter of women in trades, and as integral parts of Aero’s office structure.
“I have three road techs who are women, and four more working as office staff,” Andrew proudly notes. “I have always had an open hiring policy and have hired many women. It’s valuable to have all kinds on your staff, and customers notice! I don’t cherry pick jobs just for women, everyone gets the same amount of work and the same difficulty. A technician is a technician no matter their age or gender. My entire staff, women and men, work with integrity and to the high skill level our clients expect.”
A diverse team of talented professionals, with a business model that puts their customers first has made Aero Services a locally owned-and operated-leader in their industry in BC, now and for the foreseeable future.
