Home And Business Restoration With A Personal Touch
COMOX VALLEY – For twenty-six years, ServiceMaster Restore of North Vancouver Island has proudly served the Comox Valley and surrounding areas, providing everything from home and office cleaning services and furniture restoration, to offering clients peace of mind with the highest quality disaster and fire damage restoration, and much more.
To say ServiceMaster is full-service would be an understatement.
Olivia and Patrick Cross (center, foreground) purchased ServiceMaster Restore of North Vancouver Island in 2015, bringing their combined expertise to the business
Olivia and Patrick Cross purchased the firm in 2015, with the goal of bringing a fresh perspective to the already lauded business, determined to further bolster its reputation for excellent customer service and care. ServiceMaster was in very good hands.
Patrick began working in high school at his father’s family-run restoration company in Victoria. When his father passed away in 2005, Patrick moved onto a larger restoration company as a project manager. Eager and driven, he was soon offered the opportunity to work in Calgary as a CAT Project Manager, handling catastrophic events like forest fires, tornados, hail storms, and major flooding. Eventually, however, his heart called him back to Vancouver Island.
The ServiceMaster team brings courtesy and expertise to homes and businesses in their time of need, offering the highest-quality restorations
“In 2012 we were given the opportunity to move to the Comox Valley to purchase ServiceMaster,” explains Patrick. “Over the ensuing years I worked very closely with the owner as a project manager, who wanted to make sure I was the person they wanted taking the reins of the company.”
While Patrick established himself in the business, Olivia supported him behind the scenes, founding a highly successful event planning company in 2014 that remains one of the busiest in the valley. By the time 2015 came around, it was clear Patrick was the man for the job. Since their purchase of ServiceMaster, the company has only further established itself as one of the best in the business.
The leadership duo of Olivia and Patrick understand they are often approaching homeowners and businesses during their most vulnerable times. From water and fire damage, insidious black mold, trees falling onto client’s homes and more, ServiceMaster’s business is being a safe port in the storm. They and their twenty full-time staff members have kept that in mind in developing their approach to customers, particularly homeowners.
Patrick Cross has almost twenty years of experience in disaster restoration
“It can be very stressful having strangers enter your house,” explains Olivia. “We take some of that stress away by providing our service as a one-stop shop, offering the reassurance for homeowners to know they hire and deal with a single contractor throughout the course of a project. We let them know we are there to help, rebuild and restore.”
Their above-and-beyond approach to disaster restoration is not mere hyperbole. During the storm events of 2018 in Qualicum, ServiceMaster switched operations out of their established service footprint and moved in to assist with the major damages sustained to people’s homes, helping those who couldn’t find local contractors that weren’t already at max capacity.
Notes Patrick, “We were thrilled to have helped over 100 family homes in that region and still keep our local clients happy and taken care of at the same time.”
Being this dedicated to community, it should come as no surprise that Patrick and Olivia bring the same level of care and respect to their employees.
Elaborates Olivia, “Life is busy, work is busy. However, we always make it a priority that our staff think about family first and we work around their needs. We strive to create a happy work environment, which in turn extends to customer satisfaction. It’s easy to see when a staff member is not enjoying their work.
One of the main complements we receive is how much chemistry our staff has, and how happy and fun our crew are while working together on a job site, despite the task at hand. If you hire our crew, not only are you getting certified, bonded and insured workers, you’re getting a tight-knit team that feels and acts like family.”
As they’ve grown, so too has their ambition to bring ServiceMaster to even more of the Island, with an expansion to Campbell River in the works, a location serviced in limited capacity in the past, and where customers had asked them numerous times to open a location. Considered an essential business in this time of pandemic, Patrick and Olivia are proud to own a company that can provide a growing and valuable service to the residents of Vancouver Island.
Concludes Patrick, “It’s very rewarding to continue our operations during this time when we’ve watched our province come together so much. Now and in the future, we’ll continue to help people and businesses in their time of need.”
www.svmrestore-northvancouverisland.ca
